RCS Riverside Consulting Services

IT consulting & managed technology services

IT support for companies without an IT department.

Networks, email, accounts, security, backups, and the business systems your finance and HR people depend on. Most of our clients are small companies around Dallas-Fort Worth. Some are much larger and just need one thing done properly.

Dallas-Fort Worth & remote Usually reply same day No contracts

What we look after Hover a box
Workstations Setup · patching · repair Network Firewall · Wi-Fi · VPN Mobile Enrolment · MFA · wipe Identity Accounts · access Single sign-on · MFA Joiners · movers · leavers Cloud apps Mail · files · backup Business apps ERP · finance · HR

Point at any box to see what that covers.

Services

What we do

Take one piece or all of it. Most people call about one specific problem and we end up looking after the rest later.

01

Getting set up

New office, new hires, or a business that grew past whatever was working before. This is the largest chunk of what we do and it covers the boring foundational things: machines that are actually configured the same way, a network that reaches the back room, printers that work, and a written record of what was installed and why.

  • Office moves and new premises
  • Firewalls, switching, Wi-Fi
  • Buying advice, then setup and rollout
02

Email, files and accounts

Usually Microsoft 365 or Google Workspace. Getting people off consumer Gmail, moving mailboxes without losing anything, sorting out who can see which folder, and closing accounts properly when someone leaves. That last one is the step most small businesses skip.

03

Security

Sized to the risk you actually carry, not to what a vendor wants to sell you. For most small businesses that means multi-factor authentication everywhere, patching that happens on its own, and knowing who has access to what.

  • Access control and MFA rollout
  • Patching and endpoint protection
  • Policies and audit evidence when a client or insurer asks for it
04

Backups

Dull, and almost everyone gets it wrong. A backup nobody has ever restored from is not a backup. We set them up, monitor them, and actually test a restore.

05

ERP and business applications

The systems finance and HR live in. We have deep hands-on experience with Oracle PeopleSoft across HCM and Financials: support, configuration, integrations, reporting and upgrades. It's a specialism most general IT firms don't carry, so it's worth asking about even if the rest of your IT is handled elsewhere.

And the ongoing version of any of the above, if you'd rather have someone on call than go looking for help each time something breaks.

Who we work with

Mostly small and growing companies with no IT department. Not exclusively, though. We also take defined projects for larger organisations, and work alongside in-house teams that need capacity or a specialism they don't keep on staff.

Small businesses Growing companies Professional services Medical & dental practices Contractors & trades Non-profits Multi-site operations In-house IT teams

Approach

How this usually goes

You'll know the price before anything starts, and you'll have the documentation when it ends.

First

A call

Twenty minutes, no charge. You describe what's broken or what you're planning. We'll tell you if we're not the right people for it.

Then

We look at what you've got

Hardware, licences, what's costing you money, what's about to become a problem. It gets written down. Fixed fee for this, and the document is yours whatever you decide to do next. Some people take it and handle the work themselves, which is fine.

After that

A price, then the work

Fixed price for a defined job, or hourly with a cap you approve first. When it's done you get the runbook: credentials, licences, configurations, and what to do when something goes wrong on a Friday afternoon.

Why us

Three things worth saying upfront

We don't resell anything

No hardware margin, no licence margin, no vendor commissions. This is unusual and it's deliberate. A lot of small IT firms make most of their money on the kit they recommend, which means you can never quite tell whether you needed it. We'll tell you what to buy and where, you buy it directly, and the account stays in your name.

You keep the documentation

Every job ends with a written record of what was built and how to run it. Knowledge that only exists in a consultant's head isn't something you own.

Nothing locks you in

No notice period, no exit fee, accounts in your name from the start.

Project
A defined piece of work at a fixed price. Migrations, office builds, upgrades, assessments.
Support
A monthly block of hours with agreed response times, for companies that want someone on call.
Advisory
Hourly with a cap you approve in advance. For teams that need a specialism occasionally, not permanently.

FAQ

Questions we get asked

What does this cost?
Depends entirely on the work, which is why we quote after looking rather than before. Usually one of three shapes: fixed price for a defined job, hourly with a cap you approve first, or a monthly block of hours. You'll see the number before anything starts.
Do you sell hardware and licences?
No. And no vendor commissions either. We'll tell you what to buy and where; you buy it yourself and the account stays in your name.
How small or large a company do you work with?
Most are somewhere between three and a hundred people. That's not a rule though. A three-person practice getting off consumer email is a perfectly good project, and so is a defined piece of work for a much bigger organisation that needs a specialism for a few months.
We already have IT staff. Can you just do one piece?
Yes, and that happens a lot. Sometimes it's covering a specialism, sometimes it's extra capacity for a project, sometimes it's taking one system off their plate. We'll stay in whatever lane you draw.
Do you handle PeopleSoft?
Yes, and properly. HCM and Financials, functional and technical: support, configuration, integrations, reporting, upgrades. Worth asking about even if the rest of your IT is handled elsewhere, because it's not something most general IT firms can do.
On-site or remote?
Mostly remote, which is faster and cheaper for everyone. Anything physical happens on-site around Dallas-Fort Worth: cabling, new premises, hardware swaps, and usually a first walkthrough. Work for clients further out is remote.
What if we want to leave?
Then you leave. Accounts are in your name already, the runbook lists everything, no notice period and no exit fee.
How quickly do you respond?
New enquiries usually the same day, and within one business day at worst. If you're on a support arrangement the response times are written into it so nobody's guessing.

Contact

Get in touch

First call is twenty minutes and costs nothing. The messy version is fine. "The accounting system is slow and nobody knows why" is a perfectly good place to start.

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