What does this cost?
Depends entirely on the work, which is why we quote after looking rather than before. Usually one of three shapes: fixed price for a defined job, hourly with a cap you approve first, or a monthly block of hours. You'll see the number before anything starts.
Do you sell hardware and licences?
No. And no vendor commissions either. We'll tell you what to buy and where; you buy it yourself and the account stays in your name.
How small or large a company do you work with?
Most are somewhere between three and a hundred people. That's not a rule though. A three-person practice getting off consumer email is a perfectly good project, and so is a defined piece of work for a much bigger organisation that needs a specialism for a few months.
We already have IT staff. Can you just do one piece?
Yes, and that happens a lot. Sometimes it's covering a specialism, sometimes it's extra capacity for a project, sometimes it's taking one system off their plate. We'll stay in whatever lane you draw.
Do you handle PeopleSoft?
Yes, and properly. HCM and Financials, functional and technical: support, configuration, integrations, reporting, upgrades. Worth asking about even if the rest of your IT is handled elsewhere, because it's not something most general IT firms can do.
On-site or remote?
Mostly remote, which is faster and cheaper for everyone. Anything physical happens on-site around Dallas-Fort Worth: cabling, new premises, hardware swaps, and usually a first walkthrough. Work for clients further out is remote.
What if we want to leave?
Then you leave. Accounts are in your name already, the runbook lists everything, no notice period and no exit fee.
How quickly do you respond?
New enquiries usually the same day, and within one business day at worst. If you're on a support arrangement the response times are written into it so nobody's guessing.